Move a booking to another property

Move a booking to another property

Sometimes a booking ends up on the wrong property — a mis-click when it was created, a guest asking to switch, or a property going out of service. You don't have to cancel and re-create it. Moving a booking keeps its booking reference, message history, payments, invoices and audit trail intact; cancelling and re-creating loses all of them.

How to move a booking

1. Open the booking and choose More → Move to another property.
2. Pick the destination property, then a room within it. A room is required — the booking has to live in a specific room, and the price depends on which one.
3. Optionally pick a rate plan on that room. Leave it on the room's default plan if you're not sure.
4. Review the comparison, then select Move booking.

What you see before you confirm

Nothing is changed until you select Move booking. Before that, the dialog shows you:

• From and to — both properties and both rooms, side by side.
• The money — the current accommodation total and total against what they become at the new property, plus any charges or extras that get recalculated, each with its old and new amount.
• Policy changes — if the new rate plan has different cancellation terms, they're spelled out. This one is easy to miss because it isn't a number: a guest on a fully refundable rate can end up on a non-refundable one.
• Charges and extras the new property doesn't offer — your booking keeps its own charges and extras, because they're what the guest agreed to pay. But if the destination doesn't charge a resort fee, or doesn't offer the airport transfer on the booking, you'll see a warning naming the line so you can decide whether to remove it. If the destination charges a different amount for something, you're told both figures — the booking keeps its own.
• Warnings — other things that are fine but that you should know about before committing.

Pricing: the move re-prices by default

Rates are set per room, so the new property prices the stay at its own rates. The accommodation total is recalculated, and any charge that derives from it — a percentage-based service charge, for example — is recalculated with it.

If the move is a goodwill gesture and the guest shouldn't be re-billed, tick Keep the current total before confirming. That holds the agreed total as an override, so the guest pays what they were quoted even though the underlying rates differ.

Moving a booking whose stay is in the past works too — the price is still worked out against the destination's rates for those dates.

Two things that do not change automatically:

• Charges you added by hand keep their amounts. A negotiated fee was a human decision, so it isn't overwritten.
• Dates and guest details stay exactly as they were. A move changes where the guest is staying, not when they arrive or who they are.

When a booking can't be moved

The action is hidden, or blocked with an explanation, when:

Situation	Why
The booking came from a channel (Channex)	The channel manager owns that inventory; the change has to round-trip through it.
The booking is cancelled	Its nights were released and may already have been re-sold.
The guest is checked in	They're physically in the building. Undo the check-in first.
The destination property is inactive	Reactivate it before moving bookings to it.
The room is too small	The booking's guest count exceeds the room's capacity.
The stay is shorter than the room's minimum	The destination has its own minimum-stay rules.
The room isn't free for those nights	Something else is booked there.
The destination has no rate for those nights	Set a rate for that room on the destination property's Prices tab first.

A booking that has already checked out can be moved — useful for correcting a mis-filed historical booking — but you'll be warned first, because it rewrites occupancy and revenue figures for both properties in a period you may already have reported on.

What moves with the booking

• Availability re-syncs for both properties: the new room closes for those nights, and the old room re-opens so the channels can sell it again.
• The guidebook, access codes, guest portal and {{PropertyName}} all resolve to the new property straight away.
• Any access-code override on the booking is cleared. It was a code for a door at the old property, and the new property's own code applies instead.
• The turnover cleaning task is recreated on the new property, scheduled from its checkout time. If someone has already started or completed that task, or created it by hand, it's left alone and you're told so — it's a record of work that actually happened.
• Sales tax, if the two properties are treated differently, changes accordingly. You'll see a warning when that's the case.

What the guest is told

A move isn't a silent edit — it changes the address the guest is travelling to. Confirming the move emails them a "Your stay has moved" notice naming both the old and the new property, and records a note in the booking's message thread. The move is also written to the booking's audit history with both properties, both rooms, both totals and who did it.