Emails during your free trial
While you try Stayant we send the account Owner a short series of emails. A few are tips for getting to your first booking; the rest are about your account and billing. Every owner of the account gets their own copy. Admins, managers and staff don't get them.
Setup tips
Setup tips only go out while your trial is running, and only for steps you haven't done yet. They use the same checks as the Get ready for your first booking card on your dashboard, so if the card shows a step as done you won't be emailed about it.
| When | What it's about | Skipped if |
|---|---|---|
| 1 day after you sign up | Setting a nightly rate and connecting Stripe or PayPal | You've done both |
| 2 days after you sign up | Connecting Airbnb, Booking.com or an iCal calendar | You've connected a channel, or your plan has no channel features |
| 4 days after you sign up | Publishing your booking website | Your website is published, or your plan has no website |
| 7 days after your trial ends | A last reminder that your account is still there | You've added a card or made a payment |
Account emails
These are about your account itself, so they always go out:
- 3 days before your trial ends: a reminder of the date, a list of what you've set up so far, and what Stayant would cost for your number of properties. You won't get it if you've already added a card.
- The day your trial ends: if you haven't added a card or made a payment, a note that the trial has finished. Everything you set up is kept, and choosing a plan in Settings → Plan picks up where you left off.
- Every subscription payment: a receipt with the invoice number, amount, date and how you paid. Every invoice can also be downloaded from Settings → Invoices.
If your trial is extended, the reminders move with the new end date. Each email is sent once. If something delays one by more than two days, it's skipped rather than sent late.
Stopping the setup tips
Every setup tip has a Stop setup tips link at the bottom. Click it and you'll see a page confirming you won't get any more. Most email apps also show an Unsubscribe button next to the sender, which does the same thing in one click.
Stopping the tips only affects you. Other owners of the account keep getting them until they unsubscribe too. Trial reminders and payment receipts still arrive, because they're about your account and billing.
If the link says This link didn't work, it was probably cut short when the email was copied. Use the link in the original email, or contact us and we'll stop the emails for you.