Messaging

6 articles

• The Messages inbox One screen for every guest conversation, with the ones waiting on a reply at the top. Open a thread, read it, reply, and jump through to the booking.
• Automated & scheduled messages Set up messages that send themselves to guests based on booking triggers like check-in, payment events, and confirmations — with optional timing offsets and conditions.
• Guest messages Guests now reply in their booking portal rather than by email. See where their messages arrive, how you're notified, and what guests can and can't see in the thread.
• Editing message templates Write the subject and body of an automated message, drop in placeholders like guest name and dates, format with Markdown, and add per-channel SMS or WhatsApp text.
• Owner notifications Get emailed yourself when a new booking comes in, a payment is received, or a guest's balance falls overdue — set the recipient address and how often overdue reminders repeat.
• Sending SMS via Twilio Connect your Twilio account so Stayant can send guests SMS and WhatsApp messages, with email fallback when a guest has no phone number.