Bookings

15 articles

• Creating a booking Create a booking for a guest by choosing a property, dates, guest details, and any extras.
• Managing a booking (status & dates) Open a booking, read its overview, and move it through Draft, Confirmed, and Cancelled.
• Editing a booking Change a booking's dates, room, rate plan, guest details, or notes — the total re-prices automatically and you can notify the guest of the change.
• Room and rate on a booking On properties with more than one room, every booking shows which room and rate plan it's for — to staff, in guest emails, and in the guest portal.
• Guest check-in and check-out Track a guest's stay status — Awaiting arrival, Checked in, Checked out — directly from the booking's Overview tab.
• Adding charges & extras Add, edit, and remove charges and extras on a booking's Overview tab.
• Booking discounts Apply a discount to a booking, choose whether it covers the extras, and discount individual extras.
• Move a booking to another property Move a booking to a different property and room without cancelling it, keeping its reference, messages, payments and history — and see exactly what the move changes before you confirm.
• Recording payments & refunds Record manual payments, send guest payment links, manage the payment schedule, issue refunds, and remove a payment entered by mistake.
• Booking invoices Generate, download, and email a PDF invoice for a booking.
• Messaging a guest Send messages to a guest and read the conversation thread on a booking's Messages tab.
• The booking calendar Read the booking calendar, navigate dates, and create bookings or block dates from it.
• Held bookings and expired holds When a guest books on your website and still owes a deposit, their dates are held for 30 minutes while they pay. If payment doesn't arrive the hold expires and the dates go back on sale automatically.
• A booking's audit history See every change made to a booking over its lifetime — field edits, status changes, payments and refunds — and who made each one.
• Handle a guest's data request (export or erase) When a guest asks for a copy of their data or asks you to delete it, export it as a file or erase it from the booking — booking dates, amounts, payments and invoices are kept.